401k match and employee stock purchase plan.Excellent medical and dental benefits that start day one.We’re committed to creating a thriving and inclusive workplace with great benefits including: Our world-class culture is something we’re proud of. Shifts: Tuesday-Saturday 9:30 am-6:00 pm AZT or Sunday-Thursday 9:30 am-6:00 pm AZT.100% attendance is required throughout training.Proficiency with MS Office, Internet and a good knowledge of databases Time management and adherence to schedulesĪn excellent written and verbal communicator with the ability to build and maintain strong working relationships High School Diploma or equivalent requiredĢ+ years’ experience within a financial service industry or call center environment with direct customer contact in one of these areas is required:Ĭomfortable working in a high pressure, target-driven and fast paced environmentĪbility to multitask using multiple systems and tools to identify and problem solve.Ībility to manage time effectively and to meet department attendance guidelines to include a minimum of 40 hours weekly with shifts that include various days and hours.Develop and maintain cross functional proficiency within selected departments, including buyer product information, Compliance and Risk Operations.Ensure new consumers and merchants acknowledge general PayPal related policies and processes and facilitate them to activate transactions. Conduct occasional outbound contacts to deliver consumer and merchant education via telephone, email or chat.Own your own learning and work to develop skills through all knowledge channels about PayPal's Protections Policies and Procedures.Forward customer feedback regarding feature requests, product gaps, policy and/or process pain points. Escalate customer contacts as necessary.Balance the needs of the customer and business while driving loyalty and long-term value.Recommend alternatives to achieve mutually beneficial outcomes and to deepen the customers’ understanding of our PayPal Protections Policies.Proactively use customer information to educate, negotiate, and reposition available options.Take a dynamic approach with customers, investigate inquiries, use appropriate tools and technology to reach a complete and accurate resolution preventing customer recontacts.Adhere to guidelines for account confidentiality and maintain the privacy and security of all PayPal customers.Champion the customer’s issues and work on their behalf to achieve resolution to queries real time using customer information, appropriate technology and the appropriate policies/procedures.Proactively guide and address customer questions regarding but not limited to PayPal Products, Resolution Center, Purchase Protection, Seller Protection, Claims Management Processes, Chargebacks, Policy, Procedures and complete Issue Resolution.Phone, Email, Chat), from customers our company’s products and services. Confidently answer contacts, through multiple channels (i.e.A successful teammate exhibits strong written and verbal communication skills, excels at customer interaction, delivers practical solutions, thrives in quick paced, ever changing, ambiguous and collaborative team environment. to create effortless experiences by assisting our customers in issue resolution with helpful, efficient and accurate answers to their questions. As a Customer Service Teammate IN DISPUTES AND CLAIMS your responsibilities will be.
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